Privacy Policy

Privacy policy

Your privacy is of the highest importance to us, and we promise to protect it in accordance with this policy.

When you make a purchase from us, we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. Tagra Lighting complies fully with all applicable Data Protection and consumer legislation, and we'll treat all your personal information as confidential.

In order to serve you most efficiently, reputable third-party banking/payment institutions (including sagepay) handle our card transactions. They receive the information needed to verify and authorise your payment card. We also provide certain information (such as your name and address) to courier companies so they can deliver your order. All such organisations are under strict obligation to comply with data protection law and to keep your personal information confidential.

We may also collect, and our third party providers (e.g. Google Analytics) may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit ("User Information"). We may collect this information even if you do not register with us.

We also use banner advertising on other websites to present you with products we think may be of interest to you, based on your browsing history.

We use your information only for the following purposes:

  • Processing your orders;
  • For statistical or survey purposes to improve this website and its services to you;
  • To serve website content to you;
  • To administer this website;
  • To contact you about leaving a review on a product once your order has been completed.

Unless you opt-out, you agree that you do not object to us contacting you for any of the above purposes whether by e-mail, SMS, telephone or by post and you confirm that you do not and will not consider any of the above as being a breach of any of your rights. Information on how to opt-out is given below. Please note that if you opt-out it may not be possible to process an order for you.

When you create a shopping account while ordering online you will be given the option to receive information from Tagra Lighting by e-mail, SMS, telephone or by post, about products, promotions or special offers which we feel may be of interest to you. We may disclose your contact details (e.g. email address) to a service provider (e.g. mailchimp) to process mailings for us. They are also under an obligation to comply with data protection legislation and to keep your personal information confidential.

In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time. Please log into your account to update your marketing preferences, or click the unsubscribe box in any of our marketing emails.

Your Personal Information may be disclosed to other businesses under common control with Tagra Lighting. We will not release your Personal Information to any company outside of the Tagra Lighting group for their mailing or marketing purposes. However, if we are acquired or sell one of our businesses we may transfer your Personal Information to the new owner to be used by them and their group companies.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

Cookies

We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time; if you do not accept Cookies, you will be unable to use this Website for shopping purposes, only for browsing and research.

Here is a list of the main cookies we use:

Cookie NameCookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.


If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org

If you'd like to opt out of cookies, please go to the Network Advertising Initiative website.

Please note that we're not responsible for the content of external websites.

Your rights and how to contact us

Tagra Lighting is a trading name of T.R. Ventures Limited. We are a company incorporated in England. Our company number is 05768633. Our registered office is Unit 2, Southfields Industrial Estate, Trafford Park, M17 1SJ. You can write to us there.

Our Data Protection Officer is Yas Hamidi. You can reach him by writing to him at the address above (mark the letter “PRIVACY”) or by email to info@tagra-lighting.co.uk with “PRIVACY” in the subject line.

You have a right (commonly referred to as “subject access”) to see a copy of the information we hold on you and to be told whether any personal data is being processed, what data, the reasons it is being processed, and whether it will be given to any other organisations or people; you are also entitled to be given a copy of the information comprising the data; and given details of the source of the data (where this is available). To exercise these rights please contact us as above.